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Free shipping to the contiguous 48 states

POLICIES

RETURNS/EXCHANGE

No returns.  All sales final except for items with manufacturing defect.  Please contact customer service if you have any questions.

ORDER AND PAYMENT INFORMATION 

PLACING AN ORDER

We will process your order within 1 business day (not including weekends or holidays) of order receipt. Extra lead-time may be needed on large volume orders or during the holiday season. If any item in your order becomes out of stock or if there is need for additional payment information, you will be notified by a customer service representative. Once an order has been placed, we are not able to alter the order.

Our system cannot process orders:

  1. When the Credit Card billing address provided is not correct.
  2. When the Bill-to and Ship-to addresses do not match.

For both situations we will require additional verification from you.
We apologize for any inconvenience that this may have caused you but we hope you understand our efforts to increase online security.

PAYMENT & TAXES

Orders placed through joolamedical.com must be placed with Visa, MasterCard, American Express, Discover, or Paypal. JOOLA Medical Supply is a division of Sport Squad, Inc., and as such your credit card transaction may reflect charges from “Sport Squad”. By clicking “Submit Order” on the checkout page you are agreeing to pay the total amount in full in US dollars. We unfortunately cannot accept payment in the form of credit card gift cards or non-US bank issued credit card.

No COD (collect on delivery) order is accepted.

All orders shipped within Maryland or California will be charged applicable sales tax. Any other local taxes are the responsibility of the purchaser.

GIFT CARDS & INTERNATIONAL CREDIT CARDS

We unfortunately cannot accept payment in the form of credit card gift cards or non-US bank issued credit card.