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FAQ - JOOLA Medical

Free shipping to the contiguous 48 states


These masks are one size fits all, but should fit most teenagers and average adults.

We use FDA-approved manufacturers that our team has visited in-person to verify their ability to produce high-quality products.  Samples have been tested by product testing labs against American Society for Testing and Materials (ASTM) standards.

These masks are general-use ASTM level 1 procedural masks. Designed for low-aerosol exposure medical procedures, these are sufficient for protecting the general public, but are meant to be used in conjunction with social distancing practices. These are not the same surgical masks worn during high-exposure close-patient contact nor the N95 respirators used by frontline healthcare professionals. 

As there is an on-going national shortage of these types of masks for frontline workers, we are not currently offering them to the public. However, if you are with an institution, such as a hospital, that needs help obtaining surgical masks and other PPE, please contact us through our Institutions page and we’ll do our best to help.

The face masks are made in China. Our company went through a thorough process to select qualified and reliable manufactures. The masks are made in factories that are registered FDA Manufacturers.

We calculate that each person will need 1 mask per day. So, if you choose the 1 Year Supply package that would be 365 masks, considering that there might be days that you will need to wear more than one mask, we added a few masks and rounded up to 400.

No. It means that the total amount of masks that you will receive is 400 masks. Since this is a couple package you would receive two boxes of 50 on your first shipment and the remaining 300 masks within 30 days. This should be enough supply for two people, for 6-months. 

We are based in Rockville, Maryland and have been developing and sourcing products from all over the world for over 15 years.

Unfortunately, we are currently not shipping to Puerto Rico. Due to the high shipping costs we are only able to serve 48 states in the U.S. We are working to add additional shipping methods soon.